Tableau Extract Update Error "Timeout Error: IPC_NamedPipe::Select(WaitForMultipleObjects)

When trying to update the Data Source or when attempting to connect to a data source, or create and/or refresh extracts with Tableau Desktop, the following error message occurs:

IPC_NamedPipe::Select(WaitForMultipleObjects): Timeout.

Cause

Anti-virus software is blocking Tableau processes from running, or the Logs folder contained corrupted information.

Resolution

Option 1:

If it is easy work with IT helpdesk/support to add below Tableau folders and processes to exclusions:

Tableau.exe
hyperd.exe
hyperdstarter.exe
*.hyper extension (if AntiVirus has an option for extension exclusions)
C:\Users\<username>\Documents\My Tableau Repository
C:\Users\<username>\AppData\Local\Temp\TableauTemp
C:\Users\<username>\AppData\Local\Tableau
C:\Program Files\Tableau
- Make sure that child folders are included in the exclusions. AntiVirus programs may have different options to do this unique to the program, such as using wildcards in the path (*), or an explicit option to add child folders.

Note: The paths above are based on a default installation of Tableau Desktop. If Tableau Desktop was installed in a non-default location, and/or the My Tableau Repository folder was redefined, please make sure that the exclusions match the corresponding paths of the non-default installation.

To help make sure these exclusions are set for full coverage and take effect:

Include the above paths and programs in exclusions for all scan settings, and if the AntiVirus has a list specifically for "Trusted Programs", add the .exe files there.
Reboot the affected machine.

Option 2: This is an easier one but you need to do it every time you close the workbook.

Close Tableau Desktop.
Navigate to your My Tableau Repository and rename the Logs folder to Logs_Backup.
Re-open Tableau Desktop.

Check this:

Check the C:\Users\<username>\Documents\My Tableau Repository\Logs folder to see if a "hyperd.log" file was created. If the file is not present, this indicates the anti-virus software may be blocking the startup of the hyper process, which is specific to Tableau Desktop 10.5 and higher.

Comments

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